MTG OPS - Mortgage Operations Specialist

Headquartered in Toronto, Ontario, Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the bank’s mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary:

Reporting to the Manager Mortgage Operations, the Mortgage Operations Specialist is responsible for supporting originations by providing customer service for the appraisal and income review function.

Major Duties & Responsibilities:

• Communicates effectively both verbally and written to internal and external stakeholders (including appraisers, employers) to ensure timely accurate results.
• Keeps accurate reports to help minimize and identify fraud.
• Maintains and utilizes reports to track and manage deals in pipeline, be responsible for meeting document review timelines (SLAs.)
• Manages and maintains condition management.
• Updates the CRR/AML Score Card on a regular, timely basis.
• Adheres to all Bank, business area and AML/ATF policies and procedures.
• Reviews and approves residential appraisals according to HTB’s risk appetite and policies.
• Coordinates with Appraisers, solidify when documents are incomplete, or additional information is required.
• Ensures that Quality Assurance requirements, Compliance and Risk review queries are dealt with in a timely and accurate manner.
• Conducts income document analysis and calculations to ensure the applicant’s income can be confirmed, including submitting income to Equifax for review.
• Maintains operational excellence, using all available resources, escalating, when necessary, to maximize efficiencies and provide quick turnaround times.

Qualifications & Experience:

Degrees, Diplomas & Certifications:

A college diploma or equivalent is required.

Years and Range of Experience Required to Perform the Job:

• The position requires at least 2 years experience in a Mortgage Administration, Operations, or a similar financial services role.
• Values learning and are looking to expand your knowledge and skills.
• Strong professional communication skills, both written and verbal (over the phone.)
• Organized, detail oriented and able to manage your time appropriately.
• Strong analytical thinker with excellent problem-solving skills.
• Comfortable adapting to a fast paced, changing working environment.
• Enjoys working in a tight-knight team, and value open communication and respect.