Notre vision est de devenir le fournisseur de solutions d’hygiène innovant le plus fiable au monde, améliorer la qualité de vie en créant des espaces sains dans les communautés où nous vivons, travaillons et nous divertissons. Cela semble simple? Certainement pas, mais c’est exactement la raison pour laquelle nous relevons le défi. Nous voulons vivre dans un monde où les installations sont sûres et hygiéniques.

Chez Citron Hygiène, nous nous engageons à être les meilleurs et cela commence par la recherche des meilleurs collaborateurs. Nous avons développé une équipe de personnes extraordinaires au Canada, aux États-Unis et au Royaume-Uni. En tant que gagnant du titre Milieu de Travail d’Exception de « Globe and Mail » en 2019, nous collaborons, nous faisons preuve d’intégrité, nous fournissons la plus haute qualité dans tout ce que nous faisons et nous nous amusons à le faire.

The IT Support Analyst is primarily responsible for the coordination of the IT Help Desk for the Company. Possessing low to mid-tier IT knowledge, the incumbent will maintain and update a significant portion of Citron Hygiene employee requests.

Under the supervision of the IT Manager, the duties and responsibilities of the IT Support Analyst include, but are not limited to, the following:

• Provide first-level technical support to end-users, troubleshooting hardware and software issues, resolving technical problems, and escalating complex issues to higher-level support teams when necessary.
• Setup and troubleshoot PC and Laptop computers.
• Familiarity with Mobile Device Management (MDM) solutions to setup and troubleshoot mobile devices including iPhones and Androids.
• Maintain User Accounts and Security Groups and their Policies with Active Directory.
• Basic understanding of networking principles, including TCP/IP, DNS, DHCP, and network troubleshooting.
• Assist with the administration of O365 applications, including user management, access control, and configuration.
• Maintain antivirus software across the organization, ensuring all systems are protected against malware and viruses.

Other

• Other duties as assigned.

• A bachelor’s degree or College Diploma in Networking, Computer Science, Computer Systems or equivalent.
• A+ Certification.
• Familiarity with Mobile Device Management (MDM) solutions.
• Proficiency in Active Directory user management and group policies.
• Excellent understanding of IT best practices.
• Basic understanding of networking concepts and protocols.
• Minimum two (2) years of experience working in an IT support environment.
• Proven oral and written communication skills.
• Knowledge of O365 applications and administration.
• Excellent interpersonal skills.
• Desire to learn new skills and genuine computer interests.
• Previous experience with Salesforce and NetSuite will be considered an asset.

• Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
• Required to work in a busy, open area which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;
• Required to meet several deadlines which may cause stress.