Hotel Front Desk Agent (Base) - Summer 2024

Why Join Us?

Discover the beauty of Sunshine Meadows this summer amidst the vibrant blooms of wildflowers carpeting our alpine meadows. Set against the stunning backdrop of towering peaks, including the iconic Mt. Assiniboine, dubbed 'the Matterhorn of the Canadian Rockies', Sunshine offers unparalleled views that will leave you in awe. Immerse yourself in the splendor of Banff National Park as you embark on an unforgettable journey with our team. 

What can you expect?  

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent reports to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

Key Responsibilities:

• Providing excellent guest service, by answering queries, being courteous, and providing accurate resort information. Engaging in and assessing guest needs and expectations.
• Administrative and Reporting Responsibilities:

• • Designated oversight of collecting accurate plans for each guest – check in, check out, ticket requirements, etc.
  • Scanning and processing pre-purchased tickets and passes.
  • When required, settling guest hotel charges prior to departure.
  • Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.

• Coordinating the receiving and transfer of luggage up and down from the base to the village area, liaising effectively with the warehouse and Bell Desk team to ensure both timing and service standards are met.
• When and as required, coordinating guest arrivals which may necessitate out-of-regular operating hours transfers.
• Ensuring the Creekside base hotel check-in area is tidy, organized, and clean, including ensuring the entrance is free of snow, ice, garbage, and items that may impede safe entry and exit.
• Other duties may be requested and assigned from time to time.

Requirements:

• A passion for providing excellent guest service. 
• Previous hospitality experience is an asset.
• Outgoing, positive, and friendly attitude, working as a reliable team player who possesses initiative.
• Must be organized and have good planning, problem solving and communication skills.
• Prepared to work flexible schedules (weekends, holidays, nights).
• Calm under pressure and patient.
• Work in a confidential capacity.
• Maintain professional conduct when in uniform on or off-duty (and online).   
• Effectively provide support and assistance to coworkers.
• Attend and actively participate in meetings and training.
• Must be neat, alert, punctual and dependable.

Can’t wait to get started? Great, because we can’t wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.