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IT Operation Support

Giesecke & Devrient Systems Canada Inc., 316 Markland Street, Markham, Ontario, Canada Req #296
Wednesday, September 16, 2020

Job Title:        IT Operation Support

Reports To:    Director, Technology Services

Department:   Information Technology


Job Summary:

 

IT Operation Support person provides support services for data processing. The individual is responsible to monitor and manage data processing activities. They also communicate and assist customer service, operation and development department on status update and changes on a daily basis.
 

Primary responsibilities:
 

  • Monitor data communication activities to ensure are jobs are received and processed successfully
  • Providing Level 1 support for data communication, production support and IT service desk related issues
  • Promptly escalate any data communication issues with customers and ensure they are resolved
  • Processing customer data using customized applications
  • Troubleshoot data processing issues (Level 1)
  • Report sorting and printing for various departments
  • Ensure incoming and outgoing files are sent on time and without failures
  • Filing reports, documentation and creating production tickets
  • Providing first level IT support during after-hours for other departments
  • Managing remakes of print jobs
  • Backup Media handling for offsite storage

Secondary Responsibilities:
 

  • Provide basic IT support for resolving computer related issue
  • Accommodate Help Desk in network and application changes
  • Monitoring Services and Network availability
  • Assist in Data Communication configuration for customers
  • Aid in Print job management

Qualifications, Experience and Educational Requirements:

  • Knowledge and Experience in Computers and Application use such as Windows 7 and Microsoft Office Applications (Word, Excel, email)
  • Basic Data processing experience
  • Knowledge and experience in laser printers
  • Good verbal and written communication skill in English
  • Technical experience in troubleshooting basic IT related issues
  • Proven interpersonal, analytical, presentation and problem solving skills
  • Ability to multi-task, organize, and prioritize with attention to details
  • Self-motivated team player with ability to interact in a collaborate manner
  • Demonstrated ability to work well under pressure in meeting tight deadlines
  • Experience in networking such as cabling and understanding basic network switches
  • Ability to absorb and retain information quickly and also bring new ideas to the team
  • Knowing basic programming knowledge is an asset
  Working Conditions:

 

  • Permanent Afternoon Shift but ability to work other hours when needed to cover for other team members
  • Required to cover Saturday Data Processing from 7AM to 12PM on a rotational basis with other team members
  • May require to provide support on public holidays
  • Responsible to maintain confidentiality
  • Ability to work in a team environment
  • Available to work rotating shifts (Days, Afternoons and Midnights)
  • Ability to communicate via Phone and email
  Physical Requirements:
 
  • Physical bending and frequently lifting of up to 25 lbs
  • Ability to rack servers and networking devices
  
  Direct Reports
 
  • None

Other details

  • Pay Type Salary
  • Giesecke & Devrient Systems Canada Inc., 316 Markland Street, Markham, Ontario, Canada